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Browse the for answers to the most common questions related to PhoneTree on-site solutions. Articles are organized primarily by product, but you can search on any combination of keywords. Windows 10 Update: If you've upgraded your computer to Windows 10, you'll need to update your PhoneTree hardware drivers. For more information, see Windows 10 Upgrade – Installing Required Updates . Software, Manuals, and Videos → VoiceWave Software Download Data File Help Business and Faith-Based Help Healthcare Help Video Tutorials General Troubleshooting → Windows 10 Upgrade – Installing Required Updates Reinstalling the PhoneTree Drivers Power Management Hibernation/Sleep Mode Line Card Not Found 18 articles → Statuses → Understanding Call Statuses What Does "Hung Up Early" Mean? What Does "Telco Msg" and/or "Busy After Voice" Mean? What Does "Bad Name/Phone" Mean? What Does "OGM Too Long" Mean? PhoneTree (VoiceWave) Premium → PhoneTree (VoiceWave) Premium: Minimum Requirements PhoneTree (VoiceWave) Premium: Adding Opt-Out Instructions for Phone Calls PhoneTree (VoiceWave) Premium: View or Print Past Message Jobs PhoneTree (VoiceWave) Premium: Survey People On My Call List PhoneTree (VoiceWave) Premium: Pause Calls During a Certain Time of Day 22 articles → HealthWave → HealthWave: Adding Opt-Out Instructions for Phone Calls HealthWave: Minimum Requirements HealthWave: Emailing Patients HealthWave: Stopping a Call Job HealthWave: Block or Opt-Out from Emailing Patients 17 articles → PhoneTree (VoiceWave) Plus → PhoneTree (VoiceWave) Plus: Minimum Requirements PhoneTree (VoiceWave) Plus: Adding Opt-Out Instructions for Phone Calls PhoneTree (VoiceWave) Plus: View or Print Past Message Jobs PhoneTree (VoiceWave) Plus: Survey People On My Call List PhoneTree (VoiceWave) Plus: Pause Calls During a Certain Time of Day 19 articles → HealthWave Hosted → HealthWave Hosted: Adding Opt-Out Instructions for Phone Calls HealthWave Hosted: What is the email address on the Account Registration screen used for? HealthWave Hosted: View or Print Job History HealthWave Hosted: Block or Opt-Out from Calling or Texting Patients HealthWave Hosted: Block or Opt-Out from Emailing Patients 18 articles → PhoneTree (VoiceWave) → PhoneTree (VoiceWave): Minimum Requirements PhoneTree (VoiceWave): Adding Opt-Out Instructions for Phone Calls PhoneTree (VoiceWave): View or Print Past Message Jobs PhoneTree (VoiceWave): Survey People On My Call List PhoneTree (VoiceWave): Pause Calls During a Certain Time of Day 17 articles → Pro/Lab → Pro/Lab: Adding Opt-Out Instructions for Phone Calls Pro: Block or Opt-Out from Calling Patients Pro: View or Print Job History Pro: Print My Current Call List Pro: How do I know if a call job has been submitted? 15 articles → All articles → Understanding Call Statuses Windows 10 Upgrade – Installing Required Updates Patient, Dental, Veterinary Hosted Patient, Dental, Veterinary Hardware PhoneTree 2100 142 articles → New and returning users may sign in Sign in prestine Your name Your email address (thinking…) Password Sign in with: Facebook Google Forgot password? Create a password I agree to the terms of service Signed in as ( Sign out ) Close Close Sign in Sign in Sign up Cancel Can’t find what you need? Support technicians are available Monday-Friday, 8:30am-5:30pm ET. Use the “Contact Support” link below to submit a ticket, or you may call us at 800.555.0559. Note: You must have an active annual service agreement to receive support. To check on the status of your agreement, please call 800.951.8733 ext.1112. Feedback and Search Search (thinking…) Reset Searching… No results. Clear search results Contact Support Software, Manuals, and Videos 5 articles General Troubleshooting 18 articles Statuses 5 articles PhoneTree (VoiceWave) Premium 22 articles HealthWave 17 articles PhoneTree (VoiceWave) Plus 19 articles HealthWave Hosted 18 articles PhoneTree (VoiceWave) 17 articles Pro/Lab 15 articles All articles PhoneTree Manuals, Utilities and Videos HealthWave Connect Login PhoneTree Online Login © COPYRIGHT PERSONAL COMMUNICATION SYSTEMS, INC. | 800.555.0559 Your password has been reset We have made changes to increase our security and have reset your password. We've just sent you an email to . Click the link to create a password, then come back here and sign in. Continue...